Limits and defaults

This page lists the ReputeCast limits and defaults the guides refer to, one table per area. How to change names the setting, configuration key or API field that changes a value, with its allowed range; Fixed means the value is set in code.

App settings apply to one workspace, except those under Instance admin, which apply to the whole instance like configuration keys (see the configuration reference). The values that protect a running send are explained in monitor a send and auto-pause, and API rate limits in rate limits.

Auto-pause

Setting	Default	How to change
Bounce rate (hard and soft bounces per message sent)	2.0%	Settings › Providers, 0.1–50%; per campaign in Review & send, 0.1–20%
Complaint rate (per message delivered)	0.10%	Settings › Providers, 0.01–5%; per campaign in Review & send, 0.01–5%
Complaint rate per mailbox provider (Gmail, Outlook, Yahoo, iCloud, other)	0.10%, the same as the complaint rate unless set separately	Settings › Providers, 0.01–5%; per campaign in Review & send, 0.01–5% and at most 5 times the complaint rate
Deferral rate per mailbox provider	5.0%	Fixed
What a tripped threshold pauses	Only the affected mailbox provider or sending provider (route)	Settings › Providers › Pause scope, or per campaign in Review & send; route or the whole campaign
How often rates are checked during a send	Every 2 s	Fixed
Bounces, complaints or deferrals needed before a rate can trip	5	Fixed
Confidence that a rate is above its threshold before it trips	About 90%	Fixed
Messages before a mailbox provider's or sending provider's rates count	500 messages	Fixed
Messages before campaign-wide rates count	1,000 messages	Fixed
Provider outage during a send holds the provider's share after	3 minutes of failed calls (at least 5 calls), or as soon as the provider is marked down	Fixed
Retry of a held share	Every 60 s for 15 minutes, then a person is asked again	Retry on the held share in the live monitor (needs campaigns:send)
Retries of a message that failed temporarily	Up to 10 attempts, after 5 s, 10 s, 20 s, 40 s, then every 60 s	Fixed
Campaign thresholds can be changed until	The send starts	Review & send; later changes to the workspace defaults don't affect a send that has started

Send Readiness

Setting	Default	How to change
Checks run again before a scheduled send	15 minutes before the send time	Fixed
A held send is checked again	Every 15 minutes	Fixed
HostRepute request timeout before "Continue with provider data only" is offered	30 s per request, 3 attempts	Fixed
Email sends that need the recipient count typed to confirm	1,000 recipients or more	Fixed
Best time per recipient	Each contact's most frequent open hour, up to 24 hours after the scheduled time; contacts without opens get the scheduled time	Review & send › Scheduling
Earliest time you can schedule a send	1 minute from now	Fixed
Warning for contacts with no open or click in 180 days	1% of the audience or 500 contacts	Fixed; the 180 days follow the sunset policy in Audience › List health
Window for recently bounced contacts	30 days	Fixed
Warning for risky addresses found by address verification	2% of the audience	Fixed
Warning for At risk and Sunset contacts not verified in 90 days	10% of the audience	Fixed

Approvals

Setting	Default	How to change
Broadcast audience that needs approval	10,000 recipients or more (rule on)	Settings › Approvals, 1–100,000,000
Route includes a warming-up provider or one connected within	14 days (rule on)	Settings › Approvals turns the rule on or off; the number of days (1–90) is set through the API (newProviderDays)
Approvals required	1	Settings › Approvals, 1 or 2
Rules on in a new workspace	Audience size, warming-up or new provider, author lacks send permission	Settings › Approvals
SMS and WhatsApp cost rule	Off; $50 when turned on	Settings › Approvals, $0.01–$1,000,000
Audience change that invalidates an approval	More than 10% up or down	Fixed
Reminding approvers	At most once an hour	Remind on the request (author only)

Campaigns

Setting	Default	How to change
Campaigns per page	25	Fixed in the app; API pageSize, 1–100
Variants in an A/B test	2 or 3 (A, B, C)	Composer › A/B variants
A/B test sample size	20% of the audience	Composer › A/B variants › Sample size, 10–50%; the API accepts 5–50%
A/B test duration before the winner goes to the rest	2 hours	API durationHours, 1–72
A/B winner chosen by	Human opens	Composer › A/B variants › Winner by; human opens, clicks or manual pick
Significance shown in the report (two-proportion z-test)	p below 0.05	Fixed; at the end of the window the variant with the higher rate is sent either way
Recipients of a test send	Up to 10 addresses	Fixed; members without campaigns:send can send tests only to themselves

Reports

Setting	Default	How to change
"Results still coming in" period	72 hours after the send finishes	Fixed
Click map grouping	Links with under 5% of clicks are grouped as Other; 20% or more are marked hot	Fixed
Read-only share link expiry	Never (until revoked)	Share this report › Link expires; never, 7, 30 or 90 days
Active share links per report	10	Fixed; revoke one to create another

Composer

Setting	Default	How to change
Autosave	Every 30 s while there are unsaved changes, and 2 s after a section or element is added or removed	Fixed
Autosaved versions kept	300	Fixed; the first version and versions saved with ⌘S, restores and imports are always kept
Gmail clipping warning	Warns from 85 KB of HTML; Gmail clips at 102 KB	Fixed
Canvas and preview widths	Desktop 600 px, mobile 375 px	Composer device switch
Subject and preheader length	Subject 998 characters, preheader 500	Fixed

Accessibility

Setting	Default	How to change
When serious issues remain	Warn	Settings › General › Accessibility; Warn or Block (needs workspace:manage)
Minimum text size	12 px	Settings › General › Accessibility, 12–16 px
Text contrast required (WCAG AA)	4.5:1 for normal text, 3:1 for large text (24 px, or 18.66 px bold)	Fixed

Conditional content

Setting	Default	How to change
Versions Send Readiness checks one by one	Up to 50; above that, the 50 with the most recipients plus the largest and smallest email	Fixed

Recurring digests

Setting	Default	How to change
How often the feed is read	Every 30 minutes while the digest is on, and again at preparation	Fixed
Feed size, timeout and redirects	5 MB, 15 s, up to 3 redirects	Fixed
Preparation before the send time	3 hours	Digest settings › Preparation, 1–24 hours
Late limit	24 hours	Digest settings › Late limit; 6, 24 or 48 hours
Posts in the Feed items block	6	Feed items block › Maximum, 1–20
Ignore posts older than	14 days	Digest settings › Filters, 1–365 days, or off
Default schedule	Weekly, Friday 08:00 in the workspace time zone	Digest settings; daily, weekly, monthly or when new posts arrive
"When new items arrive" schedule	3 new posts, sent between 08:00 and 18:00, at most one issue a day	Digest settings, 1–50 posts
Feed that can't be read at preparation	Retried every 15 minutes until the send time; the digest pauses after 3 issues in a row are skipped	Fixed

Polls and surveys

Setting	Default	How to change
Answers in a Choice poll	2–5	Poll block
Poll closes	7 days after sending	Poll block › Closes; after 1–365 days, on a date, or by hand
Comment length	500 characters (longer text is cut)	Fixed
Questions per survey	20, on one page	Fixed
Text answers in a survey	Short 200 characters, long 2,000	Fixed

Sending providers

Setting	Default	How to change
Throttle per mailbox provider	Gmail no limit; Outlook 5/s; Yahoo 4/s; iCloud 3/s	Settings › Providers, 0–10,000 messages per second (0 = no limit)
Suppression sync with providers	Every 15 minutes, and right after a bounce adds addresses	—
Provider health check	Every 5 minutes; every minute while a provider is down or degraded	Fixed
Provider marked down	2 failed health checks in a row, or 50% of calls failing over 3 minutes (at least 5 calls)	Fixed; rejected credentials mark it down at once
Healthy time before traffic switches back after an outage	10 minutes	Fixed
"Webhooks silent" after	6 hours without an event while mail is being accepted	Fixed; SMTP providers are exempt (they use a bounce mailbox)
Raw provider webhook events kept	90 days	Fixed
Largest provider webhook payload	5 MiB	Fixed
Provider webhook secret after rotation	The new secret replaces the old one at once	Settings › Providers › Webhook signing secrets
Bounce mailbox polling (SMTP providers)	Every minute, up to 200 messages each time	Fixed
Event polling when webhooks aren't set up yet	Every minute	Connect a provider › Use polling for now
Wait for the setup test message's delivery event	30 minutes	Fixed
Messages per API call	Amazon SES 50, Postmark 500, Resend 100, Mailjet 50, SMTP 25 per connection; other built-in adapters 1	Fixed

Warm-up

Setting	Default	How to change
Warm-up plan length	21 days	Sending providers › Warm-up › Plan settings; 14, 21 or 30 days
Day 1 volume	200 emails, growing each day to your largest Broadcast audience	API targetVolume sets the final volume
Slow down when a day's bounce rate exceeds	2.0%	Warm-up › Plan settings, 0.5–10%
Slow down when a day's complaint rate exceeds	0.1%	Warm-up › Plan settings, 0.01–1%
When a guard trips	Tomorrow's volume stays at today's level	Warm-up › Plan settings; hold, step back one day, or pause
Who gets mail first	Most engaged first: Active only for the first quarter of the days, Cooling added until the halfway point, At risk added until the last day, every tier on the last day	Warm-up › Plan settings › Ordering
Broadcast share of a warming-up provider	Rises from 10% to 15%, 25% and 40% over the plan	Automatic when the Broadcast route splits across two or more providers

Community adapters

Setting	Default	How to change
Clock difference allowed on signed requests and answers	5 minutes (300 s)	Fixed
Previous signing secret keeps working after reputecast adapter secret	24 hours	Fixed
Circuit breaker	Opens after 5 failures in a row; pauses 30 s, doubling up to 5 minutes while probes fail	Fixed
Calls at once per adapter	64	Fixed
Operation timeouts	health 5 s, verify 20 s, send 30 s, webhooks/verify 5 s, webhooks/parse 15 s, webhooks/register 30 s, domains 30 s, quota 20 s, suppressions 60 s	Fixed
Messages per send call	1 unless the manifest declares 1–1,000	capabilities.batch in manifest.json
Largest manifest.json	256 KiB	Fixed
Every process re-reads installed adapters	Every 15 s	Fixed
Adapter SDK remembers successful answers per idempotency key	15 minutes	serve({ idempotencyTtlMs })
Adapter flagged as unmaintained	365 days after its manifest's last release; hidden from new connections	Fixed

Deliverability

Setting	Default	How to change
Built-in blocklist checks	8 lists (Spamhaus ZEN, Spamhaus DBL, SURBL, URIBL, Barracuda BRBL, SpamCop, Mailspike, PSBL), daily, for sending domains and dedicated IPs	Run all checks now; skipped while a healthy HostRepute connection supplies the results
Run all checks now	At most once a minute	Fixed
DNS lookup timeout	4 s	Config dns.timeout; resolvers in dns.servers
DMARC aggregate report upload	XML, .xml.gz or .zip, up to 20 MiB compressed and uncompressed	Fixed (needs domains:manage)
HostRepute sync	Hourly per connected workspace; failed syncs retry hourly and the built-in checks run meanwhile	Fixed
History read from HostRepute	Google Postmaster 30 days, Microsoft SNDS 30 days, DMARC 7 days	Fixed
Time to approve the connection in HostRepute	15 minutes	Fixed
Incident timeline	Last 45 days, latest 8 items	Fixed

Placement tests

Setting	Default	How to change
Wait for results	15 minutes after the last copy is handed to its provider	Stop waiting ends it early
Late copies still counted	Up to 60 minutes after hand-off	Fixed
Seed copies deleted	24 hours after each test	Placement tests › Seeds › deletion setting; 24 hours after, when the test finishes, or never (needs placement:manage)
Gap between providers' copies when comparing providers	2 minutes	Fixed
Seeds and providers per test	Up to 100 seeds and 6 providers	Fixed
Time to finish a Google or Microsoft seed sign-in	10 minutes	Fixed

Address verification

Setting	Default	How to change
Skip addresses checked recently	90 days (on by default)	Verify dialog › Skip addresses checked in the last 90 days
Real-time check on signup forms	Off; when on, waits up to 3 s, then lets the signup through and checks it later	Form builder › Spam protection (needs forms:edit and subscribers:verify)
Unknown results can be checked again after	72 hours	Verify again; untick Skip addresses checked in the last 90 days, or use Verify now on the contact
Low credits notification	Under 1,000 credits, or fewer than a stopped job needs	Fixed; sent to members with integrations:manage
Job retries while a service is down	Every 5 minutes for 1 hour, then the job stops	Resume on the job
Contacts in one selection	Up to 10,000	Fixed

Rate limits

Setting	Default	How to change
Sign-in endpoints (/api/v1/auth/*)	30 requests per minute per IP address	Config http.rate_limit_auth
REST API	600 requests per minute per API key or agent token (per IP address for browser sessions)	Config http.rate_limit_api; 0 turns off this limit and the sign-in limit
Transactional send and batch endpoints	50 messages per second per send-only key	API field transactional.ratePerSecond on the key, 1–10,000
MCP server (/mcp)	120 calls per minute per agent	Settings › Keys & MCP › Change limits, 1–6,000
Conversions API	600 per minute per API key	Fixed
How limits are counted	Sliding 1-minute window per server process; IPv6 addresses grouped by /64	Fixed; set http.trusted_proxies so clients behind your proxy don't share one address
Answer when a limit is reached	HTTP 429 with Retry-After and X-RateLimit-Limit, X-RateLimit-Remaining, X-RateLimit-Reset headers	Fixed

REST API

Setting	Default	How to change
Largest JSON request body	1 MiB	Fixed; larger for transactional send (48 MiB) and batch (64 MiB)
Largest uploads	Contact import 100 MiB, suppression CSV 16 MiB	Fixed
Addresses per add-suppressions call	1–1,000	Fixed
Campaigns per page	25	pageSize, 1–100
Contacts and suppressions per page	10	pageSize, 1–100
Audit log entries per request	50	limit, 1–200, with cursor

API keys

Setting	Default	How to change
Key name	1–80 characters	Settings › Keys & MCP
Permissions per key	1–60, never more than the creator holds	Settings › Keys & MCP
Lists in a key's scope	Up to 100 (none means all lists)	Settings › Keys & MCP
Expiry	Never	Settings › Keys & MCP › Expires; 30 days, 90 days or 1 year (a Conversions key defaults to 1 year)
Expired keys stay listed	90 days	Fixed
Old key after rotation	Stops working at once; integration keys keep working for 24 hours	Fixed
Send-only key scope	Up to 200 templates; up to 50 allowed test addresses on a test-mode key	Transactional › Setup › Create send-only key

Transactional

Setting	Default	How to change
Messages per batch call	1–100	Fixed
Scheduling ahead with send_at	Up to 72 hours	Fixed
Idempotency-Key window	24 hours; keys up to 255 characters	Fixed
cc, bcc and attachments per message	Up to 20 each	Fixed
Message size with attachments	The smallest limit among the route's providers: Postmark, Brevo and Azure Communication Services 10 MB, Postal 14, Mailjet 15, SparkPost 20, SMTP and Mailgun 25, SendGrid 30, Amazon SES and Resend 40	Sending providers › Routing
Tags and metadata per message	Up to 10 tags (100 characters each); up to 20 metadata pairs	Fixed
Template ID	Lowercase letters, digits and single hyphens, up to 64 characters; fixed after the first publish	Template settings
Rendered content kept	30 days	Transactional › Settings; don't keep, 7, 30, 60 or 90 days
Message metadata and events kept	90 days	Fixed
Bounce rate alert (per template, last hour, at least 20 sent)	Above 2%	Transactional › Settings › Delivery alerts, 0.1–100%
Failed messages alert (last hour)	10 or more	Transactional › Settings › Delivery alerts, 1–100,000
Median delivery time alert (last hour, at least 20 delivered)	Above 30 s	Transactional › Settings › Delivery alerts, 1–3,600 s
Retries on the primary provider before the fallback takes over	10 minutes (at once if the provider is down)	Fixed
Soft bounces before an address is suppressed	3 within 7 days	Fixed
Breaking-change check at publish looks at	The last 7 days of calls	Fixed
Template import from files	Up to 50 files, 2 MB each	Fixed

SMTP relay

Setting	Default	How to change
Ports	587 (STARTTLS) and 465 (TLS)	Instance admin › Instance & updates › SMTP relay; any two different ports
Largest message	40 MiB	Fixed; the route's provider limit may be lower
Recipients per message	50	Fixed; each recipient counts against the credential's send rate
Connection read and write timeout	5 minutes each	Fixed
Status checks	Every 10 minutes	Run the checks again
Settings changes reach other web processes	Within 30 s	Fixed

Webhooks

Setting	Default	How to change
Delivery attempts	8, with waits of 1, 2, 4, 8, 30, 90 and 225 minutes (about 6 hours)	Fixed
Time allowed per attempt	10 s; redirects are not followed	Fixed
Recommended timestamp tolerance in your receiver	5 minutes	Your receiver's code
Failed deliveries kept for replay	7 days after the last attempt	Replay starts a new round of 8 attempts
Delivered deliveries kept in the log	30 days	Fixed
Endpoint limits	URL up to 500 characters; 1–40 events	Settings › Webhooks

MCP server

Setting	Default	How to change
Calls per minute per agent	120	Settings › Keys & MCP › Change limits, 1–6,000
Proposal expiry stated to the agent and the approver	2 hours	Settings › Keys & MCP › Change limits, 1–168 hours
Idle MCP session ends after	30 minutes	Fixed

Integrations

Setting	Default	How to change
Old key keeps working after Rotate key	24 hours	Stop the old key now ends it early
Call log kept	7 days	Fixed
Needs attention when the key expires within	7 days	Fixed
Needs attention when a managed webhook keeps failing for	30 minutes	Fixed
Needs attention when calls fail	More than 50% of calls in the last hour (at least 4 calls)	Fixed
Needs attention when a WordPress site stops reporting for	24 hours	Fixed
WordPress plugin reports to ReputeCast	On connect, every 12 hours and with every post	Fixed
Check now timeout for a WordPress site	10 s	Fixed

List health

Setting	Default	How to change
Active tier	Human open or click in the last 30 days	Audience › List health › Sunset policy, 1–3,650 days
Cooling tier	31–90 days since the last engagement	Follows the Active and At risk settings
At risk tier	91–180 days	Audience › List health › Sunset policy › At risk from, 2–3,650 days
Sunset tier	More than 180 days without engagement	Audience › List health › Sunset policy › Sunset from, 3–3,650 days
Tiers recalculated	Nightly at 03:00 in the workspace time zone	Fixed; the time zone is set in Settings › General
Sunset policy in a new workspace	On, with one re-engagement email when a contact enters Sunset	Audience › List health › Sunset policy
Broadcasts stop for Sunset contacts	30 days after entering Sunset without an open	The switch is in the Sunset policy card; the day count (1–365) is set through the API (stopAfterDays)
Delete contacts after time in Sunset	Off; 12 months when turned on	The switch is in the Sunset policy card; the month count (1–120) is set through the API (deleteAfterMonths)
Undo or restore a deleted list	Undo for 10 s; Restore list from the audit log entry for 30 days	Fixed
Needs attention (last 30 days)	Complaints 0.1% or more, bounces 2% or more, or unsubscribes 0.5% or more	Fixed

Segments

Setting	Default	How to change
Live count timeout	10 s; the last known count is shown after that	Fixed
SQL segment statement timeout	10 s, in a read-only transaction	Fixed
SQL segment length	20,000 characters, one SELECT or WITH … SELECT	Fixed
Builder limits	20 groups, 50 conditions per group	Fixed

Imports

Setting	Default	How to change
Largest CSV or XLSX file	100 MB and 500,000 rows (XLSX reads the first sheet)	Fixed
Source API rate limit (429)	Up to 5 retries, each after the source's Retry-After (2 s when absent, at most 60 s); then the import pauses and resumes by itself after 1 minute	Resume now, or Slow down to 3 req/s on the paused import
Source server or network errors	Up to 5 retries, after 1, 2, 4, 8 and 16 s	Fixed

Scoring

Setting	Default	How to change
Score range	0–100, from the last 180 days of activity	Fixed
Points per rule	−50 to +50 (not 0); up to 50 rules	Audience › Scoring
Band thresholds	Warm from 20, Hot from 50	Audience › Scoring › Bands
Decay	On; after 4 weeks without a human open or click, 10% of the score each week	Audience › Scoring › Decay and limits; 1–52 weeks, 1–100%
When scores update	New activity within about 15 s; decay and field conditions nightly at 03:00 workspace time	Fixed

Growth sources

Setting	Default	How to change
Cohort retention checkpoints	30 and 90 days after joining	Fixed
Source flagged	Bounce or complaint rate above 2 times the workspace rate	Fixed
Too few to compare	Fewer than 50 contacts or 100 delivered messages from the source	Fixed

Forms & pages

Setting	Default	How to change
Double opt-in on a new form	On	Form builder
Confirmation reminder	One reminder 24 hours after the confirmation email	Fixed
Confirmations wait for a System provider	Up to 3 days	Fixed; then the signups are listed as waiting for 30 days with copyable links
Suspicious submission held for a Turnstile check	30 minutes	Form builder › Turnstile
Submissions faster than this look automated	3 s	API minSeconds, 0–60
Submissions per IP address	5 per minute across the workspace's forms	API rateLimitPerIp, 1–120
Submissions per form	120 per minute	Fixed
Popup timing	Opens after 8 s; stays closed for 14 days after it's dismissed	Form builder › Opens after (0–600 s), Or scrolled (0–100%), Closed for (0–365 days)
Pause options in the preference center	30 or 90 days	Forms & pages › Pages › preference center
Download link after a form signup	7 days	Form builder › Links work for, 1–30 days

Referrals

Setting	Default	How to change
Hold before a referral counts	7 days after confirmation	Grow › Referrals › Settings; 0, 3, 7, 14 or 30 days
Review a burst of referrals	More than 5 confirmed from one referrer within an hour	Grow › Referrals › Settings, 2–100
Review signups from one IP address	3 or more within 24 hours	Grow › Referrals › Settings, 2–1,000
Unconfirmed referral stops counting after	7 days	Fixed
Signup IP addresses kept	90 days, then shortened to their network	Fixed
Download reward	PDF, ZIP or image up to 100 MB; links work for 7 days	Fixed
Low reward codes alert	Under 20 codes, or under 2 weeks at the current pace	Reward editor › Alert threshold, 0–100,000
Reward webhook retries	8 attempts over about 6 hours	Fixed; failed rewards can be retried by hand
Public leaderboard	Off; top 10 when on	Grow › Referrals › Settings; 5, 10 or 25 rows
Referrer hub link works for	60 days	Fixed; Email me my link sends a new one

Recommendations

Setting	Default	How to change
Partner code	Single use, valid 7 days	Fixed
Clock difference allowed on signed partner requests	5 minutes	Fixed
Subscribe requests per partner per day	50, resetting at 00:00 UTC	Grow › Recommendations, 1–100,000
Unanswered subscribe request retried for	24 hours	Fixed
Recommendations on the confirmation page	Up to 3	Fixed
Partner request log kept	90 days	Fixed

Authentication

Setting	Default	How to change
Session lifetime	14 days	Instance admin › Authentication; 1 day, 7 days, 14 days or 30 days (API 1–2,160 hours); applies to new sessions
Idle timeout	12 hours	Instance admin › Authentication; 1, 4, 12 or 24 hours (API 5–4,320 minutes), never longer than the session lifetime
Lockout after failed sign-ins	10 failed attempts for one email lock it for 15 minutes	Instance admin › Authentication; 3–100 attempts, 5 minutes, 15 minutes or 1 hour (API 1–1,440 minutes)
Two-factor authentication required for	Members with a sensitive permission	Instance admin › Authentication; everyone, members with a sensitive permission, or off
Grace period to set up two-factor authentication	7 days	Instance admin › Authentication; none, 1, 3, 7 or 14 days (API 0–90)
Minimum password length	12 characters	Instance admin › Authentication, 8–128; passwords can be up to 256 characters
Password re-use	The last 5 passwords are blocked	Instance admin › Authentication; block the last 5, block the last 10, or allow re-use
Check new passwords against known breaches	Off	Instance admin › Authentication
Email domains allowed for new SSO accounts	Up to 50 (none means any domain the identity provider allows)	Instance admin › Authentication
Password reset link	Works once, for 15 minutes	Fixed
Time to set up two-factor authentication again after reputecast user reset-2fa	72 hours	Fixed; a reset in Instance admin › Users uses the policy's grace period
Recovery codes	10, each works once	Account & security › regenerate (replaces all)
Email change verification link	24 hours	Fixed
Time to finish the second sign-in step	10 minutes; 5 wrong codes restart the sign-in	Fixed

Team

Setting	Default	How to change
Invitation link expiry	7 days	Settings › Team › Invite; 24 hours, 7 days or 30 days
People per invitation	Up to 50; personal message up to 1,000 characters	Fixed
Deleted workspace can be restored for	7 days, by an instance admin	Fixed
Owners per workspace	At least 1; the last Owner can't be removed, demoted or deactivated	Fixed

Audit log

Setting	Default	How to change
Workspace audit entries kept	365 days	Settings › Audit log › Webhook stream › Keep entries for; 90 days to 3 years (API 30–3,650 days)
Instance audit entries kept	365 days	Instance admin › Audit log › Retention; 90 days to 10 years (API 30–3,650 days)
Retention cleanup	Every hour	Fixed
Audit stream batches	Up to 500 entries per request, checked every 30 s	Fixed

Instance admin

Setting	Default	How to change
A public URL change reaches every process	Within 30 s	Instance admin › Instance & updates › Public URL
Release check on GitHub	Daily, on by default; sends no usage data	Instance admin › Instance & updates; config updates.check turns it off for the instance
Instance logo	SVG up to 100 KB, or PNG up to 512 KB and 16–1,024 px per side	Fixed
Instance name	1–80 characters	Instance admin › Instance & updates

Agency

Setting	Default	How to change
Client needs attention	Health under 80, an incident in the last 7 days, or an approval waiting longer than 24 hours	Fixed
Agencies per instance	1, off by default	Instance admin › Instance & updates › Agency
Deleted client can be restored for	7 days	Fixed

HTTP server

Setting	Default	How to change
Request timeouts	Headers 10 s, read 30 s, write 60 s, idle connections 120 s	Config http.read_timeout and http.write_timeout; the others are fixed
Largest request headers	1 MiB	Fixed
Graceful shutdown	20 s	Config http.shutdown_timeout
/readyz database check	2 s, then 503	Fixed
Live monitor event stream	Heartbeat every 15 s; retry 3,000 ms	Fixed; don't buffer this stream in your proxy

Earn

Setting	Default	How to change
Stripe webhook events registered	14	Earn › Settings › Payments › Register again re-creates the webhook
Check for Stripe events the webhook missed	Every hour	Fixed
Raw Stripe events kept	90 days	Fixed
Stripe webhook silent warning	24 hours without an event, with 50 or more active subscriptions	Fixed
Attribution window	7 days	Earn › Settings › Attribution, 1–30 days (needs payments:manage)
Free trial per tier	None	Earn › Plans & offers › tier; 7, 14 or 30 days
Access while a payment fails	Kept while Stripe retries	Earn › Settings › Access; keep access or end it at once
Retention offer per paid member	Once every 12 months	Fixed
Offer duration	Once	Offer editor; once, 1–36 months, or forever
Referral reward code valid for	60 days	Referral reward offer, 1–365 days
Paying again counts as reactivated within	90 days after access ended	Fixed
Conversions API occurred_at	Up to 30 days in the past, never in the future	Fixed
Paid member import file	Up to 25 MB and 100,000 rows	Fixed

Gift subscriptions

Setting	Default	How to change
Gift redeem link works for	12 months after delivery	Earn › Gifts › Gift links work for; 3, 6 or 12 months
Gift message	Up to 300 characters	Fixed
Scheduled delivery	Up to 1 year ahead	Fixed
Gift emails	Reminder 7 days after delivery if not redeemed; ending notice 7 days before the gift ends	Earn › Settings › Member emails
Gift length	1–36 months per option	Earn › Gifts › New option

Sponsorships

Setting	Default	How to change
Creative text	Up to 280 characters; headline 120, button 40	Fixed
Creative due before the issue	4 days	Earn › Sponsors › slot, 0–30 days
Sponsor report final	72 hours after the send	Fixed
Payment terms	14 days after the issue	Earn › Sponsors › sponsor, 0–120 days
Shared sponsor report link expires	90 days	Share dialog; 30 days, 90 days, a date or never

Digital products

Setting	Default	How to change
File size	Up to 500 MB per file and 2 GB per product	Fixed
Minimum price	$1, also the lowest pay-what-you-want minimum	Fixed
Download link works for	7 days	Earn › Products › product › Delivery, 1–30 days
Downloads per link	5	Earn › Products › product › Delivery, 1–20
New links a buyer can request	3 per order in any 24 hours	Fixed; your team can send more from the order

Website

Setting	Default	How to change
Member sign-in link and 6-digit code work for	30 minutes, once	Website › Access; 10, 15, 30 or 60 minutes
Sign-in links per email address	5 per hour	Fixed
Members stay signed in for	90 days	Website › Access, 7–365 days
Post limits	Title and excerpt up to 200 characters; up to 5 tags	Fixed
Home page and navigation	Up to 3 featured posts and 6 header links; Latest posts shows 6	Website › Home & navigation (Latest posts 0–24)
Meter	Off; when on, 2 posts a month for visitors and 1 for free members	Website › Access › Meter, 1–20 posts a month

Shopify and WooCommerce

Setting	Default	How to change
Orders imported when you connect a store	The last 12 months	Connect dialog; 3, 6 or 12 months
Order attribution window	5 days	Settings › Integrations › store › Attribution, 1–30 days
Abandoned checkout trigger waits	1 hour; skips contacts who got an abandoned-cart email in the last 7 days	Automations › Abandoned checkout trigger, 1–24 hours
Polling while a store webhook is missing	Every 15 minutes	Fixed
Reconciliation with the store	Nightly at 03:00 in the workspace time zone	Sync now on the store page
Store events and activity kept	30 days	Fixed

SMS

Setting	Default	How to change
Quiet hours (recipient's local time)	Sends only 09:00–20:00	Sending providers › SMS › Routing & rules; can't go beyond 08:00–21:00
Characters per segment	GSM-7: 160, or 153 per part of a longer text. Unicode (UCS-2): 70, or 67 per part	Fixed
Alphanumeric sender ID	Up to 11 characters; not supported in the US and Canada	Fixed
Short links in texts work for	12 months	Fixed
Monthly budget	None; when set, an alert at 80% and sending holds at 100%	Sending providers › SMS › Routing & rules › Budget and guards (alert 1–100%)
Auto-pause thresholds (counted after 50 texts)	Failed above 5%, filtered by carriers above 2%, opt-outs above 3%	Sending providers › SMS › Routing & rules, 0.1–100%; per campaign in Review & send
Sends that need the recipient count typed to confirm	More than 1,000 recipients or a cost above $100	Fixed
Text content kept	30 days	Sending providers › SMS › Routing & rules › Retention; don't keep, 7, 30, 60 or 90 days
Brand prefix and opt-out text	Prefix up to 20 characters; opt-out text up to 60, "Reply STOP to opt out" by default	Sending providers › SMS › Routing & rules › Message rules

Web push

Setting	Default	How to change
Recommended lengths	Title 50 characters, message 120 (longer gives a warning)	Fixed
Buttons per notification	Up to 2 (shown by Chrome and Edge)	Fixed
Notification expiry	4 hours	Push composer › Expires after; 1 hour, 4 hours, 12 hours, 1 day or 4 weeks
Notifications per subscriber per day	2	Sending providers › Push › Setup, 1–24
Prompt asks again after Not now	14 days	Push prompt designer › Frequency, 1–365 days
Prompt appears	After 30 s on a page or after scrolling 50% of a post	Push prompt designer › When
Quiet hours	On, using the SMS window (09:00–20:00 by default)	Sending providers › Push › Setup

WhatsApp

Setting	Default	How to change
Templates synced from Meta	Every hour	Sync now for an immediate sync
Customer service window for free-text messages	24 hours after the contact's last message	Fixed (Meta's rule)
Raw webhooks and received messages kept	90 days	Fixed

AI assistant

Setting	Default	How to change
Monthly cap	$25	Settings › Integrations › AI assistant; dollars ($1–$100,000), tokens (at least 10,000) or no cap
Cap notices	At 80% and at 100%; at 100% AI features pause until the 1st	Fixed
AI activity log kept	90 days, without content	Fixed
Request timeouts	Rewrites, alt text and fixes 45 s; subject ideas, segment drafts and summaries 60 s; translation 120 s	Fixed

Related

• Configure ReputeCast explains the configuration layers.
• Workspace sending defaults shows where the auto-pause thresholds live.
• Instance admin covers the instance-wide sign-in limits.